Terms and Conditions
These are the terms and conditions on which we supply products.
‘Buyer’ means the person who buys or agrees to buy the Goods from the Seller.
‘Goods’ means all goods which the Buyer agrees to buy from the Seller.
‘Seller’ means Spiffy Stan.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
INFORMATION ABOUT US AND HOW TO CONTACT US
We are Spiffy Stan.
You can contact us by emailing our customer service team at firstname.lastname@example.org
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails
OUR CONTRACT WITH YOU
Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
Our products are guaranteed for 12 months after opening. If you have any queries regarding the condition of any of our consumable products, please contact us at email@example.com. This guarantee is in addition to any other rights available to you in respect of our supply of the products by law. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Product packaging may vary from that shown in images on our website.
YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to your order, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
OUR RIGHTS TO MAKE CHANGES
We may make minor changes to the product: to reflect changes in relevant laws and regulatory requirements; and to implement minor adjustments and improvements. These changes will not affect your use of the product.
In addition, we may make more significant changes to these terms or the products, but if we do so we will notify you and you may then contact us to cancel your order before the changes take effect and receive a refund for any products paid for but not received.
HOW TO CANCEL AN ORDER
To cancel your order, please email us at firstname.lastname@example.org, providing your name, home address, order number your phone number and email address. The customer is liable for return costs unless the items are faulty or damaged. We will make any refunds due to you as soon as possible. If you are a consumer exercising
your right to change your mind, then your refund will be made within 14 days from the day on which we receive the product back from you. For information about how to return a product email email@example.com
PRICE AND PAYMENT
The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. We accept payment with all major debit and credit cards. You must pay for the products before we dispatch them.
The Buyer shall at all times ensure that they comply with all applicable laws and regulations regarding the sale of Goods to customers, including but not limited to, any requirements in relation to distance selling (as applicable), marketing and advertising. The Buyer shall also observe all directions and instructions given to it by the Seller for the promotion and advertisement of the Goods (as applicable).
In the case of Buyers selling the Goods online, the Buyer shall only advertise, promote, market, sell and otherwise make available the Goods using advertising materials provided by the Seller and images supplied by the Seller (“the Images”).
The Buyer shall not modify or issue the Images to any third party without the express consent of the Seller in writing. The Buyer shall use all reasonable endeavours to ensure that the use of the Images, or any advertising or promotion carried out by the Buyer in relation to the Goods, does not misrepresent or prejudice the image, reputation or good standing of the Seller. The Buyer shall not make any written statement as to the quality of the Goods without the prior written approval of the Seller. The Buyer shall in particular not combine the Images or brand name with advertising which in the opinion of the Seller has a negative impact upon the Seller’s brands and/or reputation. Subject to prior approval by the Seller in writing, the Buyer may advertise the Goods on its own website which is hosted under its (only if this form is notified on paper),own domain name. The Buyer shall keep the Seller informed of any material changes affecting the website or the hosting of the website. The Buyer shall ensure that any website that it uses for the sale of the Products complies with the quality standards and criteria that are set out in this Schedule.
At the sole discretion of the Seller, the Buyer may be permitted to include an internet link to the Seller’s website. The Buyer shall not advertise, promote, sell or otherwise make available the Goods on any third party website without the prior written consent of the Seller. The Buyer shall ensure that the Goods are advertised and marketed separately from any other third party products. This can be achieved by advertising the Goods on a separate website “page”. The Buyer shall not establish a link from any third party website to any website page advertising the Goods unless specifically and previously agreed in writing by the Seller. The copyright in the Images and in any other advertising materials provided by the Seller to the Buyer shall at all times remain vested in the Seller. The Images may not be posted to or used on any Seller’s website or posted to a third party website in circumstances where this copyright cannot be protected in full or where the Image may be shared with unauthorised Sellers without the express written agreement of a director of the Seller. The Seller may, in its absolute discretion and at any time update, amend, replace or withdraw any permission granted for the use of the Images.
IF THERE IS A PROBLEM WITH THE PRODUCT
If you have any questions or complaints about the product, please contact us at firstname.lastname@example.org.